Privacy Policy
What we collect, why we collect it, and what we do — and don't do — with it.
1. Who this policy covers
This Privacy Policy explains how Thai Journey Travel Co. ("Thai Journey," "we," "us"), headquartered in Umm al-Fahm, Israel, collects and uses personal information when you use this website or contact us to plan a trip.
2. Information we collect
We collect information you give us directly, primarily through our inquiry form on the Contact section of this site:
- Full name and email address
- Destination of interest and approximate travel dates (optional)
- Any details you choose to share about your trip in the message field
We do not currently collect payment or financial information through this website, as bookings are paid for in person or by bank transfer. If we introduce online payments in the future, this policy will be updated to describe how that payment data is collected and secured before that feature goes live.
3. Cookies and tracking
This website does not use advertising or analytics cookies, and we do not track you across other websites. The only thing stored in your browser is a single, optional preference for light or dark display mode, saved via your browser's local storage. That preference stays on your device — it is never sent to us and we cannot see it.
4. How we use your information
We use the information you submit to respond to your inquiry, prepare a travel itinerary or quote, and communicate with you about a trip you're planning or have booked with us. We do not sell your personal information, and we do not use it for advertising.
5. Who we share it with
We share the minimum information necessary with third-party suppliers — such as hotels, guides, and transport providers — when required to arrange or deliver a trip you've booked. We do not share your information with unrelated third parties for their own marketing purposes.
6. How long we keep it
We retain inquiry and booking information for as long as reasonably necessary to respond to you, deliver a booked trip, and meet any applicable legal or accounting requirements, after which it is deleted or anonymized.
7. Your rights
Under Israel's Privacy Protection Law, 5741-1981, you may request access to, correction of, or deletion of the personal information we hold about you. To make a request, contact us at hello@thaijourney.travel.
8. Security
We take reasonable measures to protect the information you share with us, but no method of storage or transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Changes to this policy
We may update this policy from time to time, particularly as our services change — for example, when online payments are introduced. The version published here reflects our current practices.
10. Contact
Questions about this policy or your personal information can be sent to hello@thaijourney.travel.